Jeremy D. Gonyea

Technical Skills

OS Support

  • Windows Desktop (XP,7,8, and variants)
  • Windows Server (2003, 2008, 2012, and variants)
  • Mac OS X (X.6, X.8, X.9)
  • Ubuntu Linux (Desktop and Server)

CMS

  • Wordpress
  • Drupal

Toolbox

  • VMWare (Fusion, Desktop, ESXi)
  • Virtualbox
  • Vagrant
  • Compass

Experience

April 2013 - present

Web Applications and Systems Administrator

Bryn Mawr College, Bryn Mawr, PA

Administers College’s computing systems (Linux, Unix, and Windows) and hosted services (Drupal, Wordpress, etc.)

  • Application administration of web frameworks (e.g. Drupal and Word Press)
  • System administration of Linux, Unix, and Windows servers
  • System administration of centralized account management system (AD, LDAP)
  • System administration of web server daemons (e.g. Apache and IIS)
  • Create and maintain system and service documentation
  • Automation of repetitive tasks with scripting tools (i.e. shell scripts)
  • Provide occasional end-user training on Linux, Unix, Windows, and hosted services
  • Provide on call support for mission critical systems

June 2011 - April 2013

Senior Desktop Support Specialist - Administrative Lead

Bryn Mawr College, Bryn Mawr, PA

Lead desktop technician responsible for Windows and Mac desktop images, lab installations, technical direction, and analysis support.

  • Provides advanced support of operating systems, hardware, supported applications
  • Maintains standard configurations and uses available tools and scripting technologies to automate desktop management and integrate systems and utilities, especially as applies to administrative office software and environments
  • Provides technical leadership to the Support Services team in coordinating projects, tasks, and team actions
  • Performs needs analysis, planning, and implementation of technologies and systems for faculty, staff, and students
  • Plays a major role in providing documentation and education to colleagues and the College community on all supported user-facing computer technologies

January 2009 - June 2011

Help Desk Technician

Bryn Mawr College, Bryn Mawr, PA

First proffesional response to faculty, student, and staff technology related queries via telephone, email, remote access, as well as walk-up appointments.

  • Primary contact for communicating campus-wide technology incidents, trends, and information
  • Provided primary training and technical support to Student Support Technicians
  • Provided individualized virus inspection and training sessions for student’s personal computers
  • Administered a ticketing system (SupportWorks) to capture, track, route, and document problems from initial report to resolution

March 2007 - January 2009

Electrical Engineer

KTR Associates, LLC, Sinking Spring, PA

  • Perform multiple Arc Flash studies and perform electrical engineering on numerous projects
  • Maintain a multi-user computer network covering Windows 2000, XP, Vista, and Ubuntu, Windows 2003 and Active Directory experience, created and maintain
  • Spec'd and built refresh machines for CAD work

Education

Graduated 2006

Penn State University

Electrical Engineering

Completed 2002

Reading Flite Academy

Private Pilot's License

Other

  • Group administrator of local gaming group LPIW